BER Online Learning for Educators

Technical Help

For answers to non-technical questions, please check our FAQ Page. If you still need assistance please contact us at 1-800-735-3503 Monday - Friday 6:00 a.m. - 5:00 p.m. PST or email us at onlinelearning@ber.org.

My login isn't working. How do I reset my password?

Visit https://store.ber.org/AccountLogin.aspx and click the link underneath the login fields. There you will have an option to reset your password and have a new one emailed to the email address you registered with.

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It's been over 90 days since I started the course. What are my options?

Please email onlinelearning@ber.org or call 1-800-735-3503 between the hours of 6am and 5pm (PST).

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System requirements for on demand courses

You must have broadband internet access, a non-shared email, a desktop or laptop computer running Microsoft Windows or Mac OS X operating system.

You may use any of these web browsers: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari. You must have the latest version of Adobe Flash or an HTML5 compliant browser.

It is recommended you take the course using your desktop or laptop computer. The platform for tablet devices is not as dependable and you may not be able to access some of the features of the course.

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I'm logged in, but I can't watch the video.

Make sure you have the latest Adobe Flash Player plugin installed for your browser or are using an HTML5 compliant browser such as Chrome, Firefox, Safari, or Internet Explorer. Check to make sure your computer can access the internet. Make sure you using your broadband service. Make sure you are not streaming any other content from the internet. You may need to restart your browser or clear its cache.

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I see the video playing, but can't hear it.

Check the volume setting on your computer. If you are using headphones or ear buds make sure they are properly plugged in. If you are using desktop speakers make sure they are properly plugged in and they are turned up if they have a volume control. Make sure you are not streaming any other content from the internet. You may need to restart your browser or clear its cache.

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I hear overlapping audio/video.

We are working to correct this issue with our video-based courses.

If you are experiencing this issue there are two workarounds you can try to correct the issue:

  1. The easiest way to fix the overlapping audio/video issue is to try a different browser, such as Chrome, Firefox, Internet Explorer, Microsoft Edge Browser(included with Windows 10), or Safari.
    If this does not fix the issue you will need to use the next option below.
  2. Install, enable, and test the latest version of Adobe Flash Player.
    Directions on how to install Flash: Directions on how to enable Flash on your desired browser. Follow the corresponding directions below. Each page has directions for both Mac and Windows: To make sure you have Adobe Flash Player correctly intalled and enabled you will need to visit the test page Adobe provides:

If you are still experiencing the issue after the above steps, or you have additional questions, please contact us at 1-800-735-3503 Monday - Friday 6:00 a.m. - 5:00 p.m. PST or email us at onlinelearning@ber.org.

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