Frequently Asked Questions (FAQs)

For answers to additional questions beyond those which follow, Please contact us at 1-800-735-3503 Monday - Friday 6:00 a.m. - 5:00 p.m. PST or email us at onlinelearning@ber.org.

Will I get a certificate at the end of my course?

You will receive your Certificate of Participation once you've completed your course.

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Can I access course materials after I complete the course?

You have up to 90 days to complete your course. After this time period, you’ll no longer have access to the video clips. As you take the course you’ll need to save and/or print Supporting Print Resources, as well as your Personal Plan of Action, to have access to these materials after the 90 day period.

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How long does the course take?

The course is designed to take between 5-6 hours if you watch all video clips, complete all review activities, read supporting documents, and create your personal Action Plan. Times will vary though, as some people may move more quickly through the course, and others may want to watch modules multiple times. The course can be stopped and started at your own discretion, with the course resuming where you left off. You may also choose to re-start the course at the beginning. You may move backward or ahead through the course at any time.

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Can a course be taken by more than one person?

On Demand Video-Based courses are for individual use only.

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What materials will I need for the course?

For this course, you will need a computer or laptop and a secure internet connection.

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System requirements for on demand online courses

You must have broadband internet access, a non-shared email, a desktop or laptop computer running Microsoft Windows or Mac OS X operating system.

You may use any of these web browsers: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari. You must have the latest version of Adobe Flash or an HTML5 compliant browser.

It is recommended you take the course using your desktop or laptop computer. The platform for tablet devices is not as dependable and you may not be able to access some of the features of the course.

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Can I earn college credit for an online course?

Participants taking On Demand Video-Based online courses offered by the Bureau of Education & Research may earn graduate level professional development credit through University of Massachusetts Global, a nonprofit affiliate of the University of Massachusetts. For a list of courses available for credit, click here.

Payment of an additional fee to University of Massachusetts Global and completion of a practicum project is required to earn college credit.

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Where can I find the registration form and directions for applying for graduate level credit from University of Massachusetts Global for an On Demand Video-Based online course?

For an overview of how to earn graduate level credit for an On Demand Video-Based course, click here.

You can also find more information about how to apply for graduate level credit at the University of Massachusetts Global website.

To download the registration form for applying for graduate level professional development credit from University of Massachusetts Global for BER On Demand Video-Based online courses, click here.

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Can I earn professional organization CEUs for an On Demand online course?

The Bureau of Education & Research is an Approved Provider of continuing education by AOTA, ASHA, and the California Board of Registered Nursing. Please check the course description to confirm the offering of CEUs for these organizations.

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Where can I find directions for applying for professional organization CEUs for an On Demand online course?

For an overview of how to earn CEUs for an On Demand online course, click here.

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How long do I have to complete the course?

You have up to 90 days to complete your course. After this time period, you’ll no longer have access to the video clips. As you take the course you’ll need to save and/or print Supporting Print Resources, as well as your Personal Plan of Action, to have access to these materials after the 90 day period.

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Can I use a purchase order to pay for an online course?

You may purchase online courses on our website with a credit card.

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Can I take the course on a mobile device (iPad, phone, etc.)?

You may take the course on a mobile device, although it is recommended you save your Personal Action Plan to your desktop or laptop computer where you have easy access to the file. You may also experience trouble with video and audio loading correctly, and limited access to the supporting documents.

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Can I access the course from multiple devices?

Yes, you can access the course from multiple devices, as long as you have your username and password available. Go to https://www.ber.org/store/AccountLogin.aspx to log-in and access your course/s. Please note, your personal action plan and supporting documents will be saved on your local machine and will not be transferred between devices unless you transfer them.

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What if I have a question about the course?

You may email your question to onlinelearning@ber.org or call 1-800-735-3503 between the hours of 6am and 5pm (PST).

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I am having technical difficulties with an On Demand Video-Based Course.

Please visit our technical help page for assistance with any issues you may expirience with our On Demand Video-Based Online Courses. Click Here

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What makes these courses different from others offered online?

This course is an on demand, video-based online course. Unlike many other courses, you will see activities and strategies in action, modeled by real educators in real classroom settings. Since the course is on demand, you can control when and where you take the course, as well as how much time you spend on it each time you log on. The course includes a Personal Action Plan- a document you will create to help you implement any strategies and ideas you select into your own program. You'll also find supporting documents to download, save or print.

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